Refund Policy

We want you to feel the $5 was well spent. If you hit a technical problem or the kit is clearly unusable, we’ll refund you within 7days of purchase. If you simply changed your mind after the kit was delivered, we generally don’t refund — the service was performed the moment we generated it.

Each purchase is a one-time, digital, on-demand generation delivered immediately. The service is fully performed at the moment you pay and the full recovery kit is made available to you on the return screen.

By clicking Unlock Full Recovery Kitand completing payment, you expressly request immediate performance of the service and acknowledge that, once delivery is complete, statutory rights of withdrawal for digital services (including the 14-day “cooling-off” right under EU / UK consumer law) may no longer apply. You may still be entitled to a refund under the circumstances below.

• Failed or duplicate delivery— your payment succeeded but the full kit was never displayed, or you were charged twice for the same generation.
• Technical defect— the output is empty, cut off, in the wrong language, or clearly corrupted due to a fault on our side.
• Fraudulent / unauthorised charge— a third party used your payment method without authorisation. Please also notify your card issuer.

In these cases, we will issue a full refund to the original payment method via Polar.

• You changed your mind after the full kit was delivered.
• The AI output is stylistically different from what you expected, but is valid, complete, and on-topic. (This is a subjective judgement — the tool is a drafting aid, not a bespoke copywriter.)
• Your client ignored the messages or refused to pay. The Service drafts communications — it cannot guarantee your client’s behaviour.
• You entered the wrong inputs (e.g. wrong country or currency) and got a result matching what you asked for.
• Requests received more than 7 days after purchase.

Email info.nalarin@invoque.xyz from the same email address you used at checkout. Please include:

• The Polar order ID or receipt number (shown in your emailed receipt from Polar).
• The date and approximate time of purchase.
• A short description of what went wrong.

We aim to reply within 2 business days. Approved refunds are processed through Polar and typically appear on your statement within 5–10 business days, depending on your bank.

Polar Software Inc. is our Merchant of Record and the counterparty on your payment receipt. Polar has its own refund and dispute policy, which also applies to your purchase and may grant you additional rights: see polar.sh/legal/terms. Refunds for our Service are executed through Polar; you may contact Polar directly if we are unable to assist, though we prefer to handle the request ourselves first.

If something has gone wrong, please email us first — almost every legitimate concern can be resolved quickly. Disputing a charge with your bank (“chargeback”) before contacting us may delay resolution and, in cases of clear misuse, may result in denial of future purchases.

Nothing in this policy limits any non-waivable rights you have under the consumer protection laws of the country in which you reside.

Refund questions or requests: info.nalarin@invoque.xyz. Please do not include sensitive payment details (full card number, CVV, etc.) in your email — we do not need them and cannot process them.

Operator: Nalarin